Privacy Policy

Effective Date: October 14, 2025

Castle Outdoor Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://www.castleoutdoor.com, communicate with us by phone or text message, or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, home address, and any other information you provide through our website contact forms, email, text messages, or phone calls.

  • Service Information: Details about your property or the services you request (such as lighting design, installation, or maintenance preferences).

  • Payment Information: If applicable, payment details processed securely through trusted third-party providers (we do not store your payment information).

  • Website Usage Information: Automatically collected data such as IP address, browser type, operating system, pages visited, and time spent on the site.

  • Text Message Communications: We may collect and store text messages sent between you and Castle Outdoor Solutions for customer service and communication purposes.

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide requested services

  • Send appointment reminders, service confirmations, and updates

  • Process transactions and send related communications

  • Improve our website, services, and customer experience

  • Send occasional marketing messages or promotions (if you’ve opted in)

  • Comply with applicable laws and regulations

3. SMS Communications

By providing your mobile number and opting in, you consent to receive text messages from Castle Outdoor Solutions related to your inquiries, service updates, and promotions. Message and data rates may apply, and message frequency may vary.

You can opt out of text messages at any time by replying STOP, or request help by replying HELP.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information only in limited situations, including:

  • With trusted service providers who assist us in operating our business (e.g., Jobber for scheduling and invoicing, Quo for communications, Squarespace for hosting).

  • When required by law, legal process, or government request.

  • To protect our rights, property, or the safety of our customers and others.

These third parties are required to safeguard your data and use it only for the services they perform for us.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the internet is completely secure.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

7. Your Rights

You may request to:

  • Access or correct your personal information

  • Opt out of marketing communications

  • Delete your information, subject to legal and operational requirements

To exercise these rights, contact us at info@castleoutdoor.com.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Castle Outdoor Solutions

St. Paul, MN 55125

Email: info@castleoutdoor.com

Phone: (651) 333-7477